This annual survey provides a unique trending analysis of the North American customer service industry. This annual survey and associated report provides unbiased, third party factual data and analysis of the North American customer service industry. The intent is to assist utilities in understanding the marketplace. In addition, it assists technology providers in addressing these […]
For nine years, UtiliPoint has surveyed utilities of all types and sizes. These annual surveys provide the story of the evolution of the market for Customer Information Systems and corresponding services. For the first time, UtiliPoint has packaged the past 3 years’ surveys together at a special price. Utilizing all three surveys allows the reader to easily spot […]
This report provides some information about buying criteria and where buyers go to learn about vendors and their commercial software offerings, and more.
This research effort, the CTRM Data Management Study, sought to identify the market’s views on the emerging application category, “Data Management Solutions”, and in the process understand some of the key requirements, buying criteria and awareness levels around the various vendors and solutions. It should provide a benchmark against which to measure progress with subsequent […]
This compilation of interviews marks the 11th annual collection of this type. Yet, over the past year, our industry’s marketplace has become much more dynamic. Smart meter deployments accelerated, in part due to the release of over $4 billion in stimulus funding. Many utilities’ deployments have reached the stage where they have begun extensive operation […]
Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies will seek out specific skills […]
This report outlines CommodityPoint’s methodology and assumptions behind our market sizing estimates, as well as discusses the factors that are contributing to the growth of this software category. Price: $1,995.00
Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms (aka systems integrators or SI’s) to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies […]
For each AMR vendor, UtiliPoint® has provided general information about the company and the AMR offerings, recent news for the company, and an evaluation of the strengths of the vendor AMR solution. The InfoGrid is updated monthly, and new information is highlighted in yellow to alert subscribers to new information.
The CIS InfoGrid provides information on the CIS activities of electric, natural gas, and water utilities, and the vendors serve these utilities. Included are brief summaries of important announcements and news about companies’ plans related to CIS.