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UtiliPoint reports offer objective, in-depth analysis and provide you with a better understanding of the issues facing the energy and utility industry today. Each report focuses on a particular sector of the utilities market and includes both qualitative and quantitative analysis.

2012 Survey Results of the North American Utility Customer Service Market

20 November 2012
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For more than a decade UtiliPoint has surveyed the North American utility industry on customer service trends, investments and outsourcing. This, the 10th survey, provides unbiased, third party factual data and analysis of the North American customer service industry and unique trending analysis. The survey is a comprehensive assessment of the current state of the Customer Information System (CIS) utility market. More than one hundred data points generated by each survey from over 200 hundred respondents were analyzed. The North American utility industry consists of over 8,000 organizations ranging in size from a few hundred customers to millions of customers and selling commodities such as natural gas, electricity, water, waste management services, propane and telecommunications. The survey includes responses from each of those segments and several types of organizations: investor-owned utilities, municipal utilities, public utilities (publicly owned but not serving urban areas), cooperative utilities, Canadian Crown Corporations, and retail energy marketers.

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Technical Briefing Note: capSpire’s Gravitate Web Portal Extending and Enriching E/CTRM System Capabilities

23 August 2012
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Most bulk product and commodity suppliers, such as those that sell crude products, natural gas liquids, grains, or agricultural products, have traditionally relied on custom-built transaction management systems for managing their business. However, within the last several years, many of these companies have turned to vendor supported commodity trading and risk management (CTRM) systems to manage the entirety of their businesses, from production/supply aggregation through sales and distribution to regional or local markets. While the movement toward supported CTRM systems has brought these companies a number of functional and business process improvements such as improved data integrity, supply aggregation risk management capabilities, and better accounting and controls; there still exists a number of issues that are unique this market segment are not fully addressed with tools that were designed to service wholesale commodity trading organizations.

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2012 Smartphone Apps Directory

9 May 2012
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“…the speed of change in technology is greatly outpacing the rate of change occurring in most customer service functions in utilities.” This is particularly true in the smartphone app space. We are pleased to offer the first directory of utility smartphone apps. In this report, you will find: A database of 97 utility smartphone apps [...]

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2012 Customer Service PowerHitters Interview

25 April 2012
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This compilation of interviews marks the 12th annual collection of this type. Over the past year we have seen many changes in the industry, as attention appears to be refocusing on the customer service aspects of the business. Change is being driven in part by new technologies such as smart phones, which offer new ways of interacting with customers as well as the use of data analytics to improve our understanding of customer wants, needs, and desires. Our interview of industry leaders provides insights into their observation of market trends and how their companies are moving to capitalize on these trends.

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CommodityPoint’s 2012 Vendor Perception Study

10 April 2012
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Executive Summary

Market perceptions of leadership in various aspects of E/CTRM are useful indicators as to which product companies have developed strong brand awareness and a reputation for producing products that can meet generalized or specific needs of various market participants. However, for companies seeking to purchase a new technology solution, these perceptions should be but an element of a comprehensive selection process that takes into consideration the ability of any vendor to meet the multitude of requirements that one might have when operating in a very complex marketplace such as energy and commodities trading.

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CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 2, Europe

8 October 2011
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Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms (aka systems integrators or SI’s) to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies will seek out specific skills in product knowledge or project delivery that can help ensure a successful implementation of a new solution, or to assist in upgrading an existing solution. But who are these firms and what are their core competencies and capabilities?

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CommodityPoint’s Global CTRM Market Size 2010-2011 Market Research and Report — Unabridged Version

21 May 2011
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This report outlines CommodityPoint’s methodology and assumptions behind our market sizing estimates, as well as discusses the factors that are contributing to the growth of this software category.

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CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 1, North America

21 May 2011
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Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies will seek out specific skills in product knowledge or project delivery that can help ensure a successful implementation of a new solution, or to assist in upgrading an existing solution. But who are these firms and what are their core competencies and capabilities?

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2011 Customer Service PowerHitters Interviews

20 May 2011
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This compilation of interviews marks the 11th annual collection of this type. Yet, over the past year, our industry’s marketplace has become much more dynamic. Smart meter deployments accelerated, in part due to the release of over $4 billion in stimulus funding. Many utilities’ deployments have reached the stage where they have begun extensive operation of smart grids. As this deployed technology comes online, utilities face new, exciting and challenging issues. The executives interviewed here are more than just thought leaders; they are front‐line customer service experts.

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CommodityPoint’s CTRM Data Management Solutions Market Research and Report

21 February 2011
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This research effort, the CTRM Data Management Study, sought to identify the market’s views on the emerging application category, “Data Management Solutions”, and in the process understand some of the key requirements, buying criteria and awareness levels around the various vendors and solutions. It should provide a benchmark against which to measure progress with subsequent studies and research as well.

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