Reports

UtiliPoint reports offer objective, in-depth analysis and provide you with a better understanding of the issues facing the energy and utility industry today. Each report focuses on a particular sector of the utilities market and includes both qualitative and quantitative analysis.

2012 Smart Phone Apps Directory

9 May 2012
Thumbnail image for 2012 Smart Phone Apps Directory

“…the speed of change in technology is greatly outpacing the rate of change occurring in most customer service functions in utilities.” This is particularly true in the smart phone app space. We are pleased to offer the first directory of utility smart phone apps. In this report, you will find: A database of 97 utility [...]

MORE »

2012 Customer Service PowerHitters Interview

25 April 2012
Thumbnail image for 2012 Customer Service PowerHitters Interview

This compilation of interviews marks the 12th annual collection of this type. Over the past year we have seen many changes in the industry, as attention appears to be refocusing on the customer service aspects of the business. Change is being driven in part by new technologies such as smart phones, which offer new ways of interacting with customers as well as the use of data analytics to improve our understanding of customer wants, needs, and desires. Our interview of industry leaders provides insights into their observation of market trends and how their companies are moving to capitalize on these trends.

MORE »

CommodityPoint’s 2012 Vendor Perception Study

10 April 2012
Thumbnail image for CommodityPoint’s 2012 Vendor Perception Study

Executive Summary

Market perceptions of leadership in various aspects of E/CTRM are useful indicators as to which product companies have developed strong brand awareness and a reputation for producing products that can meet generalized or specific needs of various market participants. However, for companies seeking to purchase a new technology solution, these perceptions should be but an element of a comprehensive selection process that takes into consideration the ability of any vendor to meet the multitude of requirements that one might have when operating in a very complex marketplace such as energy and commodities trading.

The results of our survey of 60 total respondents, representing 58 different companies around the world, shows five companies are most often recognized as being providers of software in E/CTRM. Those five include OpenLink Financials (OpenLink), Triple Point Technology (Triple Point), Allegro Development (Allegro), SunGard Energy and Commodities (SunGard) and Solarc (which was acquired by OpenLink during the data collection phase of this research). Other companies also received numerous mentions in overall market awareness, including Ventyx/ABB, Navita (recently acquired by Brady), Murex, Amphora, Brady, Contigo and Encompass.

MORE »

CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 2, Europe

8 October 2011
Thumbnail image for CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 2, Europe

Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms (aka systems integrators or SI’s) to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies will seek out specific skills in product knowledge or project delivery that can help ensure a successful implementation of a new solution, or to assist in upgrading an existing solution. But who are these firms and what are their core competencies and capabilities?

MORE »

CommodityPoint’s Global CTRM Market Size 2010-2011 Market Research and Report — Unabridged Version

21 May 2011
Thumbnail image for CommodityPoint’s Global CTRM Market Size 2010-2011 Market Research and Report — Unabridged Version

This report outlines CommodityPoint’s methodology and assumptions behind our market sizing estimates, as well as discusses the factors that are contributing to the growth of this software category.

MORE »

CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 1, North America

21 May 2011
Thumbnail image for CommodityPoint’s CTRM Consultants and Systems Integrators in Trading & Risk Management Market Research and Report – Part 1, North America

Given the increasingly complex nature of E/CTRM software solutions, CommodityPoint is observing more and more companies employing the services of third party consultants and consulting firms to assist in the selection and implementation of those solutions. Given the magnitude of the investment in trading solutions, it’s not surprising that companies will seek out specific skills in product knowledge or project delivery that can help ensure a successful implementation of a new solution, or to assist in upgrading an existing solution. But who are these firms and what are their core competencies and capabilities?

MORE »

2011 Customer Service PowerHitters Interviews

20 May 2011
Thumbnail image for 2011 Customer Service PowerHitters Interviews

This compilation of interviews marks the 11th annual collection of this type. Yet, over the past year, our industry’s marketplace has become much more dynamic. Smart meter deployments accelerated, in part due to the release of over $4 billion in stimulus funding. Many utilities’ deployments have reached the stage where they have begun extensive operation of smart grids. As this deployed technology comes online, utilities face new, exciting and challenging issues. The executives interviewed here are more than just thought leaders; they are front‐line customer service experts.

MORE »

CommodityPoint’s CTRM Data Management Solutions Market Research and Report

21 February 2011
Thumbnail image for CommodityPoint’s CTRM Data Management Solutions Market Research and Report

This research effort, the CTRM Data Management Study, sought to identify the market’s views on the emerging application category, “Data Management Solutions”, and in the process understand some of the key requirements, buying criteria and awareness levels around the various vendors and solutions. It should provide a benchmark against which to measure progress with subsequent studies and research as well.

MORE »

CommodityPoint’s CTRM Vendor Perception Study:  Non-Energy Commodities

21 December 2010
Thumbnail image for CommodityPoint’s CTRM Vendor Perception Study:  Non-Energy Commodities

This report provides some information about buying criteria and where buyers go to learn about vendors and their commercial software offerings, and more.

MORE »

2008-2010 Bundled Annual Analyses of the North American Utility Customer Service Markets

8 December 2010
Thumbnail image for 2008-2010 Bundled Annual Analyses of the North American Utility Customer Service Markets

For nine years, UtiliPoint has surveyed utilities of all types and sizes. These annual surveys provide the story of the evolution of the market for Customer Information Systems and corresponding services. For the first time, UtiliPoint has packaged the past 3 years’ surveys together at a special price. Utilizing all three surveys allows the reader to easily spot trends that will provide actionable intelligence.

MORE »