For more than a decade UtiliPoint has surveyed the North American utility industry on customer service trends, investments and outsourcing. This, the 10th survey, provides unbiased, third party factual data and analysis of the North American customer service industry and unique trending analysis. The survey is a comprehensive assessment of the current state of the Customer Information System (CIS) utility market. More than one hundred data points generated by each survey from over 200 hundred respondents were analyzed. The North American utility industry consists of over 8,000 organizations ranging in size from a few hundred customers to millions of customers and selling commodities such as natural gas, electricity, water, waste management services, propane and telecommunications. The survey includes responses from each of those segments and several types of organizations: investor-owned utilities, municipal utilities, public utilities (publicly owned but not serving urban areas), cooperative utilities, Canadian Crown Corporations, and retail energy marketers.
UtiliPoint reports offer objective, in-depth analysis and provide you with a better understanding of the issues facing the energy and utility industry today. Each report focuses on a particular sector of the utilities market and includes both qualitative and quantitative analysis.