White Papers

UtiliPoint publishes detailed commentary on a variety of key issues facing energy companies and utilities. Some topics include: Smart Grid, commodity trade and risk management software challenges, risk management, customer care, process improvement, innovation, and much more. White papers are available for free download.

The Commodity Risk Management Challenge

22 October 2010
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Improving risk management processes and systems is a critical area of focus for many commodity trading firms. Significantly more attention is now being paid to commodity markets and traders by a wide range of stakeholders including; consumer groups, regulators and financial agencies, governments and shareholders or investors, who increasingly require more detailed information about trading activities, exposures and risks. This increased scrutiny is exposing many significant issues around both the processes and systems that are used to understand, manage and report on risks. In fact, CommodityPoint research consistently demonstrates that risk management across the board is now one of, if not the single largest, concerns for commodity trading firms.

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Preparing for the New Age of Commodities and Derivitives Regulation in Energy Markets

30 September 2010
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In the period since the collapse of Enron in late 2001, the global energy commodities markets have undergone tremendous change, including: the entrance of new participants; the rise of new markets, exchanges, and derivative products; increased demand for energy products spurred by global economic expansion, particularly from the emerging and accelerating economies of China and India; and new legislative mandates that have reshaped fundamental relationships amongst both energy and non‐energy commodities. These developments have fundamentally changed the markets, impacting not only the supply and demand dynamics, but have spurred the development and widespread deployment of new trading strategies in which a commodity’s intrinsic value has become less about its utility and more about its volatility.

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In Search of Total Risk Management – The Physical Factor and Operational Risk Management

30 July 2010
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Businesses that either trade, buy or sell commodities must routinely deal with the inherent uncertainty in commodity markets. However, in recent months and years, they have also had to deal with both global and national economic issues and with the increasing likelihood of regulation changes. Risk is pervasive and it should and must be actively managed. Such risks affect all companies that trade commodities; whether they are producers, buyers, exporters, banks, funds or other types of company such as various forms of end users, for example, airlines and transportation companies.

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Paving the Road to Smart Grid Success: Enhancing the Focus on Smart Customer Communications

13 July 2010
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The energy industry has experienced significant changes in recent years as a result of smart grid initiatives moving from planning and development stages to deployment of technology and the introduction of products and services never before possible. The road to smart grid success has reinforced what utilities learned in other technology projects; people, processes, and systems must share the same high level of priority in order to ensure acceptance and achievement of benefits.

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The Department of Energy Raises Bar for Smart Grid / Smart Metering Initiatives – Key Strategies for Success

18 January 2010
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The Smart Grid Investment Grant (SGIG) program funded by the American Recovery and Reinvestment Act of 2009 (ARRA) has raised the bar for smart meter projects. This paper discusses the new de facto standards created by DOE in its determination of SGIG requirements and selection of grantees.

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Maximizing Collections in the Utility Sector: The Importance of Multi-Channel Proactive Customer Communications

29 May 2009
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Despite the timing and the result of various stimulus packages being implemented in North America, delinquency and charge‐off rates are growing in virtually every segment of the energy and utilities industry. As a result, utilities are facing their toughest challenge yet in managing bad debt in their credit and collections departments. How are utilities going to address these challenges?

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Trends in an Economic Downturn: Cost Containment vs. Increase Customer Satisfaction. Can You Have Both?

14 May 2009
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Customer communication solutions are considered by utilities in many situations. For some utilities, the current downturn in the economy is encouraging the adoption of cost‐containment strategies that are forcing the utilities to consider outsourcing this process. For others, control of the bill (traditionally, the primary communications channel) is deemed an absolute necessity, and deploying technology to improve customer communications and increase efficiencies is the preferred route.

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Utilizing Technology to Improve Trading Profitability and Reduce Risks

26 March 2009
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Volatility in the wholesale energy markets offers great opportunities and equally great risks. The entrance of new players to the space, particularly hedge funds, pension funds and financial institutions, has created new dynamics that have placed unprecedented demands on all companies operating in the market. These new players have brought with them a new trading mentality that seeks opportunity in intraday, inter day, and longer term price movements, both up and down, utilizing market forecast models and program trading that many times ignore the “traditional” fundamentals of energy supply and demand. The presence of such players, many analysts believe, has created price trends across all time periods that are in many cases disconnected from market fundamentals.

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Breaking Down the Barriers to Holistic Risk Management

18 March 2009
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A recent study by CommodityPoint conclusively shows that risk management is the key critical business issue faced by commodity trading firms particularly under current market conditions where credit is tight, liquidity reduced and volatility remains high. The study further demonstrates that risk management is now being more broadly interpreted not just as market riskbut to include credit and counterparty risk, operation risk and regulatory risk. In tackling the risk management issue however, trading firms are considerably hindered by the lack of integration between the software solutions employed in their business to support their trading & risk management function.

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Leveraging the True Value of Legacy Customer Information Systems

29 January 2009
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For many years, customer information systems (CIS) have been at the heart of utility operations and the principal system of record for customer data and transactions. Long before regulators introduced concepts of separation, unbundling or sought to inject choice and competition in the energy retail markets, utilities have relied on their CIS, developed for the most part as proprietary solutions, as the principal source for customer data. For many utilities, the CIS is a heavily customized, largely isolated system, built initially to accommodate customer billing information. Many customer information systems were purpose built – designed to be a workhorse for account information and billing calculations. CIS applications were not built with continuous, multi‐channel customer service and the robust functionality and agility requirements for contact center interface in mind.

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