As capital budgets are trimmed in 2003, information technology remains a necessity in the utility industry. While utilities acquire/divest assets, retrench to focus on the core business, increase reliability, and enhance the customer experience, information technology provides the key catalyst for reducing costs, achieving positive return on investment (ROI), and gaining efficiencies. UtiliPoint International provides an experienced staff of experts with deep backgrounds in the utility information technology management space.
UtiliPoint analysts have provided utility board rooms with strategic business plans and studies where information technology has a direct impact on the outcome of a situation, often overlooked in many utilities until it is too late. In a regulated market, recovery, cost reduction, and customer service must be considered while in a deregulated environment return on investment (ROI) and margin impact are essential. Direct experiences include work in metering, outsourcing, customer information systems (CIS), billing, customer relationship management (CRM), work/outage management, supply chain, enterprise resource planning (ERP), phone center, architectural design, and regulated/deregulated systems.
In the trenches, UtiliPoint provides detailed gap analyses for teams examining the fit of an application to a scenario, requirement definition and software selection, in-source/out-source decision points, and quality assurance scorecards and recommendations on critical information technology projects.
UtiliPoint differentiates itself from other firms not only through its flexibility to work with clients, but also by having Greg Galluzzi, President of TMG Consulting, a recognized expert in the utility customer care industry, serve on its board of directors as officer and an investor. This relationship allows UtiliPoint to offer analyst and consulting services from either UtiliPoint or TMG resources at any given time. Adding the CIS analysts of TMG Consulting gives UtiliPoint not only a broad utility industry look from metering to board rooms at the utility, but also adds a deeply focused niche expertise in the customer care arena.