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| Title: | CIS: 2008 Analysis of the North American Utility Customer Service Market | Published / Released: |
| Price: | $995.00  or  |
1/27/2009 |
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| Synopsis: |
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| In recent years the utility sector has performed a good job of refocusing on its core utility businesses. As utilities continue to focus on the core utility business, methods to improve customer service are increasingly being devised and implemented. Utilities are attempting new ideas and using technological innovations to ensure that customers are satisfied. Technological advances in customer service solutions continue to contribute to an accelerated rate of change in the industry. For a technology supplier to be successful in the energy industry it needs a thorough understanding of the marketplace, insight into current technology solutions and their providers, and a deep knowledge of the specific business needs and challenges of potential customers. UtiliPoint has developed this multi-client survey and associated report in response to increasing demand from the marketplace for unbiased, third party factual data and analysis of the North American customer service industry. The intent is to assist utilities in understanding the marketplace. In addition, it assists technology providers in addressing these issues and planning their product and/or service offerings. This report marks the sixth annual survey of North American utilities by UtiliPoint and provides unique trending analysis when compared to the surveys of the previous years. This year’s report is based on survey responses from 309 utilities in the North American market. |
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