UtiliPoint International, Inc.

UtiliPoint^® International Announces the Completion of a Multi-Client Study:
U.K. and Ireland Utility Customer Care UtiliPoint^® International, Inc. (UtiliPoint^®), the utility and energy industry thought leader, today announced the release of a report based on the firm's recently concluded multi-client survey of utility customer care executives in the U.K. and Ireland. The report analyzes survey results, and identifies vital trends in utility customer care. One of the key findings of the survey and report is that there is an increase in the number of water utilities and energy retailers replacing the customer information system (CIS). This is in comparison to electric and gas companies. "The survey and report effectively captures the pulse of the utility industry on such areas as CIS and billing," said Jon T. Brock, UtiliPoint's^® Chief Operating Officer. "This marks the inaugural survey from UtiliPoint^® on customer care, and acts as a predecessor to future similar surveys of the European Union utility market." The types of utilities responding to the survey is closely aligned with how the European market actually looks, and as a result, includes detailed responses from electric, gas, and water utilities as well as energy retailers. The report addresses some of the most important questions in the energy and utility industry:

Who are the customer information system (CIS) providers for each utility type?

How old is the typical utility CIS?

What is the annual budget for operating the CIS?

What is the most important determining factor in the selection of a CIS?

How many utilities are offering integrated CIS and billing services?

What customer care functions are utilities outsourcing?

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For more information on this survey and report, please contact Jon T. Brock by phone at 1.505.244.7607 (United States), or by e-mail at jbrock@utilipoint.com. To purchase this report, please visit http://www.utilipoint.com/rci/details.asp?ProductID=1117

About UtiliPoint^® International, Inc.

UtiliPoint^® International, Inc. has a 72-year history of innovation and delivery providing independent research-based information, analysis, and consulting to energy companies, utilities, software and services firms. We provide the actionable industry knowledge, expertise and solutions that serve company’s needs and help them thrive in the dynamic energy and utilities space. We serve utilities, energy companies, and service providers around the globe.