Delivery and Timing

For online purchases made using a credit card, our system will automatically email your product in PDF format to the email address provided on the order form, once the transaction is complete.  

Please be aware some email systems block emails automatically sent from our system.  If you do not receive an email from UtiliPoint  immediately following the transaction, please send an email to or call 505.244.7600.

Refund Policy

Because of the immediate delivery of our reports in PDF format, refunds are considered on a case-by-case basis.   Should you request a refund, please contact Approved refunds will be processed within five business days.